Frequently asked
questions

Yes. HOC Capital Club is members-only. Sign in with the member account you were issued — if you don't have one yet, speak to your club contact.

Open the app and choose the membership request flow. You'll provide your personal details, upload your passport, complete the KYC fields and pay the membership fee. Once the club approves your application you'll receive an activation link by email that takes you straight into creating your password.

Deals, Events, Travel and Marketplace become read-only and a Renew Now notice appears. Renewal is handled inside Profile → Subscription, and you'll receive renewal reminders before the date. Deactivated or suspended accounts see a dedicated screen with a path to contact support.

Any modern iPhone or iPad on a recent iOS version, and Android phones running Android 8.0 or newer — including the latest iPhone 17, Galaxy S26 Ultra and Pixel 10.

No. Both iOS and Android updates come through the App Store and Google Play, so you'll update in place — same account, same data, no reinstall.

iOS installs come from Apple's App Store. Android installs come from Google Play. Both are official store listings managed by HOC Capital Club.

Yes. The Android app is published on Google Play under HOC Capital Club's official developer account. Only ever install from links shared by the club — never from third-party mirrors.

Yes. Biometric login (Face ID / Touch ID on iOS, fingerprint or face unlock on Android) can be enabled from the side drawer. It's bound to your device's secure hardware — your biometrics never leave the phone.

An idle timeout auto-locks your session for discretion. You can unlock again with biometrics without going through a full re-login.

Use Forgot password on the sign-in screen. When you set a new one, a strength meter and reuse detection help you choose something secure.

Yes. Logout revokes your refresh token on the server, not just on the device, and unregisters the device from push notifications.

Browse live deals, open a deal for its real-time percentage-funded indicator, and invest by entering an amount, choosing a payout account and uploading your payment receipt. Deals that support more than one entry tier show each tier's minimum. Closed or fully funded deals can no longer be invested in.

Yes — each section has a submission wizard for admin approval, covering documents, imagery, pricing, category, currency and payout account. While a submission is still pending you can edit or withdraw it, and each section has its own My Deals / My Listings / My Events / My Packages tab.

The Investment Portfolio and Past Performance dashboard shows a pie chart of your holdings with an interactive breakdown, alongside a personal analytics card for total invested, returns and deal count.

Events take an RSVP with guest count and payment where required; travel packages are booked against real per-package departure dates; concierge services are booked with date, time, guest count and special requests from the club's menu catalogue. Pending RSVPs and bookings can be cancelled from their My tab, and you'll get reminders one week and one day before an event you're attending.

Anything you favourite across Deals, Events, Marketplace and Travel appears in one combined Favourites tab.

The Activities screen groups everything by month with date search across five tabs: subscription receipts, registrations, bookings, my deals and my items. Each row links to its real payment receipt, including PDFs.

A payout account is required before you submit any paid deal, item, event or travel listing, and you're prompted for it inline in the submission wizard. You can hold up to twenty accounts — one per category and currency combination — and reuse an existing account's bank details when adding another in the same currency.

NGN, USD, EUR and GBP throughout every submission and payout flow. The picker always shows all four, with a clear notice — and a contact-support path — where the club can't yet receive or pay out in the one you've chosen.

Status changes on your investments, purchases and submissions, club announcements, event reminders and subscription renewal prompts — all in one feed with an unread badge that stays accurate across logins. Push is delivered through Firebase Cloud Messaging on Android and APNs on iOS, and you can tune it per category in Profile → Notification settings.

Yes. A branded primer explains what you'll receive before the operating system's own permission prompt appears, and you can decline.

An optional feature. With it enabled the app checks you in automatically when you arrive at the HOC Capital Club address, and you can also check in manually by country, state and city while travelling. You'll get a confirmation notification, and the toggle lives in the side drawer.

Saved for Offline keeps cached copies of the Terms and Privacy documents plus your payment receipts, readable without a connection.

A private tally of how you use the app, kept on your device for your own reference.

Your information stays within the club's private network and is never sold or shared. The app is built for discretion first.

Once your deletion request is received we retain your personal data for six to nine months to satisfy Nigerian financial, tax and audit obligations, then permanently remove it. Records of executed investments, transfers or bookings may be kept longer where the law specifically requires.

Use the form on this page. Fill in your details and our concierge team will review your request and get back to you personally, usually within one business day. You can also start with the FAQs above or return to the download page to install the app.